Sign Up For Rewards

Fri, 1 Jan 2021


Thu, 31 Mar 2022

As a Hemingways Rewards member, you can enjoy great benefits and instant discounts every time you visit us, whether you are coming to explore the allure of our casino or are joining us for some entertainment.

Dare to win and have some fun in our casino with your Rewards card. Use it when you play your favourite Slots or Table games to earn points to play more or to qualify for entries into our casino promotions for the chance to win cash and car prizes.


Terms and Conditions

  1. The Tsogo Sun Gaming Rewards Programme (“the programme”) is a multi-partner Reward Programme operated by all participating Tsogo Sun Gaming entities (“Tsogo Sun Gaming”).
  2. Only persons who are 18 years or older are eligible to sign up for a Tsogo Sun Gaming Rewards card (“the card”). Juristic, excluded and self-excluded persons may not participate in the programme.
  3. Valid positive and acceptable forms of identification will be required. Photographic images of cardholders may be required for inclusion into the casino system. Copies of each of these documents will be retained by the casino.
  4. Tsogo Sun Gaming reserves the right, amongst other rights, to amend card status or withdraw cards at its sole discretion. In addition Tsogo Sun Gaming reserves the right to suspend or terminate programme participation where cardholders are in breach of the terms and conditions, including but not limited to, qualification criteria.
  5. The card status is determined by the cardholder’s activity in all aspects of the programme. It is the cardholder’s responsibility to insert the card into electronic gaming devices or hand it in at table games during play and to present it to third-party programme participants.
  6. The card remains the property of Tsogo Sun Gaming and it reserves the right to levy a fee to replace lost, stolen or damaged cards.
  7. Programme participation, rewards and benefits are not transferable. Cards are limited to one per person, per casino.
  8. Specific terms and conditions apply to individual rewards, benefits and special offers. Furthermore, Tsogo Sun Gaming reserves the right without consultation with cardholders or any prior approval thereof, to amend the terms and conditions for programme participation, including but not limited to alliance with other programmes. Equally rewards, benefits, points earned, special offers, awards, expiry periods and rates at which points are earned may be amended.
  9. Tsogo Sun Gaming shall not be liable for any loss of value or points from cards in any manner and howsoever arising. Cardholders are required to safeguard their cards, points and any other value linked to the cards against loss, theft or fraudulent use. In the event of loss or theft of a card, the cardholder concerned should notify the casino by visiting the Customer Service Desk immediately in person.
  10. Cardholders are required to present their cards together with a positive and acceptable form of identification when utilizing their card for transactions and claiming of prizes, special offers or redeeming of vouchers.
  11. Complimentary services are extended to one cardholder at the relevant entity’s discretion.
  12. Members are required to notify the relevant Tsogo Sun Gaming Casino of any changes in address or personal details, either in writing or in person at the Customer Service Desk.
  13. Cardholders without any activity in areas of the programme that generate points earning for a significant period of time will not be considered for special offers and benefits. In addition, programme participation may be terminated accordingly.
  14. Further terms, conditions and rules may be applicable from time to time, which will be specific to the promotional offering. Cardholders may visit the Tsogo Sun Gaming Rewards Programme for the latest terms, conditions and rules that may be applicable to the programme and specific promotional offers.
  15. Cardholders may elect not to be included in Tsogo Sun Gaming’s marketing communications list by opting out at any time by clicking on unsubscribe in email communication or replying STOP to opt out of SMS communication. A reasonable period should be allowed for Tsogo Sun Gaming to give effect to aforementioned opt-out request; hence the cardholder may receive marketing communication during the transitional period.
  16. Tsogo Sun Gaming reserves the right to alter, amend or cancel the programme at any time with prior notice. In addition, the use of points and/or benefits may be suspended from time to time with notice thereof.
  17. The casino will be recording information relating to the cardholder each time the card is utilized for gambling purposes. The recorded information, which may not necessarily reflect an accurate record of actual monies won, lost or used for gambling purposes, will be utilized by the casino to reward cardholders accordingly and to further obtain and process information for historical, statistical and research purposes. Such information will be retained for a period that is appropriate to serve the legitimate business interests of Tsogo Sun Gaming.
  18. Programme participants consent to the processing and further processing of their personal and special personal information by Tsogo Sun Gaming for historical, statistical and research purposes, and for the updating of personal information obtained from reliable sources. Requests for the deletion, amendment or updating of personal information should be made in writing.
  19. Recorded personal information may be accessed in compliance with the published Tsogo Sun Gaming PAIA manual. As recorded personal information is required for Tsogo Sun Gaming’s performance pursuant to the programme, programme participation, including assigned benefits, will be terminated immediately. In such instances mediums that do not require programme participation such as Day Cards that do not accrue rewards may be utilized.
  20. Programme participants indemnify and hold harmless, Tsogo Sun Gaming, its subsidiaries, management and employees against any legal action, claim or suit, including but not limited to non-compliance in respect of consent requirements
  21. Employees of Tsogo Sun Gaming or any subsidiary of Tsogo Sun Holdings Limited may not participate in the programme.


Tsogo Sun Gaming proudly supports the National Responsible Gambling Programme. Winners know when to stop. Only persons 18 years and older are permitted to gamble. National problem gambling counselling toll-free helpline 0800 006 008. Tsogo Sun Gaming casinos are licensed casinos.

Copyright © 2021 Tsogo Sun Gaming. All rights reserved

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